Booking Terms & Conditions

Contents

  1. Bookings
  2. Occupying the Property
  3. Cautionary Deposit
  4. Description of Properties and Changes
  5. Difficulties and Maintenance
  6. Unavailability of Your Property
  7. Our Liability to You
  8. Breaches of these Terms of Business
  9. Changing Dates
  10. Cancellation
  11. Cancellation Terms
  12. Pets
  13. Miscellaneous

  1. Bookings

    Your booking, which must be on our Booking Form or via our website and sent to us with a deposit of one-third of the total price, will only be effective when confirmed by us in writing. The balance, together with a "Cautionary Deposit" of £200 or such other sum as is applicable must be received by us not later than six weeks before the beginning of your holiday. In the event of cancellation subject to Condition 11, you will be liable for the whole quoted price for the period booked.

  2. Occupying the Property

    1. The property is available for occupation from 4pm on the first day of your holiday and must be vacated by 11am on the last day. We shall permit you and the members of your party as named on the booking form only to occupy the property. For the avoidance of doubt you may invite friends over to visit but the number of people in the property must at no time exceed the amount of people we have stated the property "sleeps" in the brochure, unless you have our prior consent. No-one other than those on the Booking Confirmation form may sleep at the property. Failure to observe these rules is a serious breach of these Terms of Business (see Condition 8). You may not sub-let the property.

    2. You must use the property responsibly and comply with any reasonable rules laid down by us. If we do not communicate any such rules to you, you must assume that "normal" rules (such as consideration for neighbours) apply. We reserve the right to enter the property at any reasonable time provided reasonable notice is given to you.

    3. You must inform us on the booking form or subsequently in writing of the names, nationality (if not British or Irish) and the ages of all the people who will occupy the property during your stay. Failure to do so may invalidate our insurance and will be a serious breach of these Terms of Business (see Condition 8).

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  3. Cautionary Deposit

    Please keep the property clean and in good order. If there are any breakages, we shall be entitled to deduct from the Cautionary Deposit the cost of remedying any of the damages together with the cost of any service or goods provided. The amount of the Cautionary Deposit is £200.00, however a larger deposit may be required and will be stated at the end of the property description.

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  4. Description of Properties and Changes

    We have ensured that all details of the property, detailed on our website, is true and accurate. In the event that you find the details are not accurate, we hope you acknowledge that minor difference may arise between our photographs and the descriptions of the property.

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  5. Difficulties and Maintenance

    If you have any difficulties with the property, require maintenance or have any complaints, please contact us in the first instance.

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  6. Unavailability of Your Property

    We may cancel bookings made if the property becomes unavailable for reasons beyond our reasonable control, including without limitation: flooding, fire, significant damage to the property, or failure of utility services to the property.

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  7. Our Liability to You

    We will not be liable for any loss or damage suffered by you or any member of your party or to you or their property, except where such loss or damage is due to our negligence. If we are negligent our liability to you will be limited to the loss or damage which was a foreseeable result of such negligence.

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  8. Breaches of these Terms of Business

    If you commit a serious breach of these Terms of Business we will have the right to terminate your booking and if you are already at the property may require you to vacate it immediately. A serious breach of these Terms of Business includes, without limitation, failure to comply with rules of the house or health and safety advice or circumstances where your behaviour, or that of your guests or pets, is likely to have a significant adverse effect upon those staying or living nearby the property. In the event of you committing a serious breach of these Terms of Business no refund of the fees you have paid will be returnable to you.

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  9. Changing Dates

    Once dates of a booking have been confirmed in writing to you, they can only be changed by our agreement. If we agree to a change in the dates of your holiday we reserve the right to make an administration charge.

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  10. Cancellation

    If you are unable to occupy the property you should inform us immediately of your wish to cancel the booking. Our cancellation terms may offer a full refund of any money you have paid provided the reasons for cancelling are covered by our cancellation terms.

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  11. Cancellation Terms

    1. For the purposes of this clause 11, the following words have the following meanings:

      "you/your" means the person to whom Cerrig Glan Holidays booking confirmation is addressed and each person named on that booking confirmation; "relative" means any person closely connected to you by blood or marriage and includes a partner with whom you are living at the same address.

    2. Subject to the conditions set out in 11.3 we will reimburse you in respect of all monies paid or contracted to be paid for the property you have booked provided the booking must be cancelled as a direct consequence of any of the following events occurring between the date on your holiday confirmation and 10 am on the last day of your holiday. The event must necessarily and unavoidably prevent you from fulfilling your booking:

      • Death, serious personal injury, serious sickness, hijacking or kidnap of you, a relative, or any person with whom you intend to travel.
      • Jury service or witness summons of you or any person, with whom you intend to travel.
      • Your home being made uninhabitable within 14 days of your holiday.
      • You being made redundant (provided that such redundancy qualifies for payment under the United Kingdom's Redundancy Payments Acts).
      • The Police requesting your presence following a burglary at your home.
      • If you are a member of the armed forces or emergency services, the cancellation of previously agreed leave.
      • Government restrictions which prevent access to the property.
      • Claims related to pregnancies known about at the time of booking are excluded. If a pregnancy is confirmed after booking your holiday we will cancel the booking as long as the reason for cancelling is included in the events above.
      • We will not reimburse cancellations due to a disinclination to travel.
      • Cancellation of normal transport services due to riot or civil disorder.

    3. The following conditions apply to cancellations and if they are breached by you we shall be entitled to refuse your request to cancel.

      1. You must disclose all facts likely to be important in our assessment cancellation, such as your state of health at the time the booking was made, or that person in respect of whose state of health cancellation was made.

      2. You must not make any fraudulent or misleading statement.

      3. You or any member of your party must not have booked or started the contrary to medical advice or after a terminal prognosis has been made or circumstances known to you at the time you booked your holiday could reasonably been expected to give rise to cancellation or curtailment of the holiday.

      4. Reasons for cancellation must be given in writing and where relevant a certificate provided. In the event of curtailment, reasons must be given for curtailment supported by a medical certificate, if due to medical reasons confirming that curtailment of the holiday was necessary. Certificates, information and evidence to supply cancellation shall be provided by you at your expense. You shall, if necessary sub medical examination at our expense.

    4. If you cancel the holiday pursuant to this clause 11 we shall not be liable to you in respect of any consequential or indirect loss whatsoever and any costs, monies or recoverable under any other insurance policy you may have taken out.

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  12. Pets

    1. Pets must be disclosed on our Booking Form and only pets that we confirm acceptable may be brought into the property. With the exception of guide dogs, pets are not allowed at properties. Failure to follow these rules will be a serious breach of these Terms of Business and we may require you to vacate it at once.

    2. Where pets are allowed, you must ensure that no damage is caused by them to property and that they cause no disturbance within the surrounding area. Pets must be supervised and under control at all times and their access to areas of the property are suitable for pets or would compromise reasonable standards of hygiene must be prevented by you. Pets are not allowed on furniture or upstairs. You must always clean up after your pets and you must remove all trace (inside and in the garden) of your pets having been present before you leave the property. If you do not, we may retain some of Cautionary Deposit.

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  13. Miscellaneous

    1. These terms of Business override and supersede all previous versions and previous course of dealing between the parties.

    2. In the event of any inconsistency between these Terms of Business and any of our own literature, whether found in our brochure or on our own website or otherwise, the provision of these Terms of Business will prevail.

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